PRIVACY POLICY

Northeastern Movers Inc. ("Company," "we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit https://northeasternmovers.com/, request a quote, schedule a move, use our services, or otherwise communicate with us.

Our services are intended primarily for customers located in the United States and Canada.

Information We Collect

We may collect the following types of information.

Personal Information

• Full name

• Email address

• Phone number

• Billing and service addresses

• Moving details

• Appointment information

• Payment information (processed securely through third-party payment providers)

• Communication preferences

Technical Information

• IP address

• Browser type

• Device information

• Operating system

• Pages visited

• Date and time of website visits

• Referral source

• Cookies and tracking technologies

Communication Information

• Contact form submissions

• Quote requests

• SMS conversations

• Email correspondence

• Phone call records

• Appointment history

How We Collect Information

We collect information through:

• Quote request forms

• Contact forms

• Appointment scheduling

• SMS opt-in forms

• Phone calls

• Emails

• Customer support requests

• Cookies and similar technologies

• Advertising platforms

• GoHighLevel CRM and automation tools

How We Use Your Information

We use your information to:

• Provide moving estimates

• Schedule and manage appointments

• Deliver moving services

• Respond to inquiries

• Send appointment confirmations and reminders

• Process payments

• Improve our services

• Improve our website functionality

• Maintain customer records

• Comply with legal obligations

• Send promotional communications only when you have provided consent

SMS & Communications

By providing your mobile phone number and expressly opting in, you agree to receive SMS messages from Northeastern Movers Inc.

These messages may include:

• Appointment confirmations

• Appointment reminders

• Quote follow-ups

• Service updates

• Customer support communications

• Promotional messages (only when you have provided consent)

Message frequency may vary depending on your interactions with us.

Message and data rates may apply.

Consent to receive SMS messages is not a condition of purchasing any products or services.

You may opt out of SMS communications at any time by replying STOP to any text message.

For assistance, reply HELP or contact us directly using the information below.

No mobile information will be shared with third parties or affiliates for marketing/promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Customer opt-in information is never sold, rented, or shared for marketing purposes.

Data Sharing Policy

We respect your privacy and do not sell or rent your personal information.

Your information may only be disclosed when necessary to:

• Deliver the services you request

• Process payments

• Provide customer support

• Comply with legal obligations

• Protect our legal rights

We work with trusted service providers that help us operate our business. These providers may process your information only for the services they perform on our behalf.

No mobile information will be shared with third parties or affiliates for marketing/promotional purposes.

Text messaging originator opt-in data and consent will never be shared with affiliates or third parties for marketing purposes.

Customer information is never sold or rented for advertising or promotional use.

Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

• Improve website performance

• Remember user preferences

• Analyze website traffic

• Measure advertising effectiveness

• Improve the customer experience

We may use services such as:

• Google Analytics

• Meta Pixel

• Google Ads Conversion Tracking

You may disable cookies through your browser settings; however, certain website features may not function properly.

Data Security Practices

We implement commercially reasonable administrative, technical, and physical safeguards to protect your personal information.

Security measures include:

• SSL encryption

• Secure cloud hosting

• Password-protected systems

• Access controls

• Routine software updates

• Limited employee access to customer information

While we take reasonable precautions to protect your information, no method of electronic storage or transmission is completely secure.

Data Retention

We retain personal information only for as long as necessary to:

• Provide requested services

• Maintain customer records

• Meet legal and regulatory requirements

• Resolve disputes

• Enforce our agreements

Once information is no longer needed, it is securely deleted or anonymized.

Third-Party Services

We use trusted third-party service providers to operate our business.

These providers may include:

• GoHighLevel

• Twilio

• Google Analytics

• Google Calendar

• Meta Pixel

• Stripe (when applicable)

GoHighLevel serves as our primary customer relationship management platform and data processor. It securely stores contact information, conversations, forms, appointment requests, workflow automations, and communication history while enabling SMS messaging, email communications, phone calls, and appointment scheduling.

Our service providers are contractually required to protect your information and may only use it to perform services on our behalf.

Your Rights & Choices

Depending on applicable law, you may have the right to:

• Access your personal information

• Correct inaccurate information

• Request deletion of your information

• Withdraw previously provided consent

• Restrict certain processing activities

• Request a copy of your personal information

To exercise any of these rights, please contact us using the contact information below.

Opt-Out Instructions

You may opt out of marketing communications at any time.

SMS: Reply STOP

Help: Reply HELP

Email: Click the unsubscribe link included in our marketing emails.

Opting out of marketing communications will not prevent us from sending transactional or service-related communications regarding your scheduled services.

Children's Information

Our website and services are not intended for children under the age of 13.

We do not knowingly collect personal information from children. If we learn that information has been collected from a child, we will promptly delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, or legal requirements.

Any revisions will be posted on this page along with an updated revision date.

Your continued use of our website or services after changes are posted constitutes acceptance of the revised Privacy Policy.

Contact Information

Northeastern Movers Inc.

785 Ocean Pkwy

Brooklyn, NY 11230

United States

Website: https://northeasternmovers.com/

Email: [email protected]

Phone: +1 (718) 975-3484